Information notice on the protection of personal data.
When using the Services, RINGOVER SAS, a simplified joint stock company with a capital of 1,250,000 euros, registered in the Nanterre Trade and Companies Register under number 480234210, whose registered office is located at 50 bis rue Maurice Arnoux, 92120 Montrouge, France, hereinafter referred to as "RINGOVER", is required to process personal data concerning you.
RINGOVER, is committed to ensuring the protection, confidentiality and security of your personal data that it collects and that constitute an essential element of our relationship, in compliance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“GDPR”), (together the "Applicable Regulation").
This privacy notice (the "Notice") describes: The personal data collected, its purposes and legal bases, its recipients, the persons authorized to access it, the places where the personal data is hosted and its security, the period of time for which the said data is kept, the rights you have over it and how to exercise them and finally the modification of this notice.
Please note that RINGOVER does not sell your personal data to any third party.
Terms beginning with a capital letter and not defined in this Notice have the meaning given to them in our General Terms and Conditions of Sale, which can be accessed here: https://www.ringover.com/terms.
2. What personal data do we collect, for what purposes and on what legal basis?
The table below specifies the data that may be processed and collected by RINGOVER and their purposes and legal bases:
|Identification of the Customer or User
Fight against fraud
|Mailing address, phone number
||Execution of a contract
|Use of the Service
||Email address, IP address, connection logs, call and SMS logs, answering machine messages, date and duration of calls, incoming or outgoing call numbers, operator identification number (RIO), proof of address, portability mandate, bank identification statement (RIB)
||Execution of a contract
|Use of the Service
||All data created by you while using the Service (imported or user-created phone contacts, call comments, tags, greetings, music on hold, etc.)
|Customer Relationship Management
||Summary of trade exchanges, packages, options, commitment period, invoice and payment status, chat conversations, LinkedIn exchanges
||Execution of a contract
|Evaluation of the quality of the service and/or training of employees
||Recording of telephone conversations when the function is activated
|Use of the Service
||If the application is used, it will have access to the contacts on the User’s terminal (the contacts are not imported on our servers)
|Use of the Service
||All data imported from Google Calendar while using the Service
||All data filled in on the contact form, by a partner or indicated in contest participation forms (surname, first name, email address, telephone number)
We wish to inform you that RINGOVER will act as a controller only for traffic and billing data necessary for the operation of the Service.
In addition, the contests we organize can take place on different platforms. In addition to the processing of personal information by us, personal data is also processed by the operator of the platform. Furthermore, we would like to point out that RINGOVER is not responsible for the processing of personal data on any other platform.
3. Who are the recipients of your personal data?
Your personal data are intended for:
- RINGOVER and its authorized personnel who, by virtue of their duties, need to have knowledge of it for the purposes of the processing;
- The banking institution in charge of the payment of your subscription to the Services;
- The service providers, as data processors, that RINGOVER uses to provide the service;
- Public bodies to meet legal obligations and court orders.
4. Who has access to your personal data and how is it transferred?
RINGOVER takes all necessary measures to ensure compliance with the GDPR and, therefore, the confidentiality of your personal data. For this reason, only a limited number of people can have access to your personal data, knowing that measures of Personal Data protection were set up with all these recipients, in particular by means of contractual provisions.
For the provision of the Services, RINGOVER may have to transfer certain personal data provided by the Customer to sub-processors, who may be located outside the European Economic Area and do not ensure an adequate level of protection of personal data.
To this end, RINGOVER undertakes, in accordance with the GDPR, to set up a mechanism to cover such a transfer in a manner that complies with the GDPR and in particular with the standard contractual clauses adopted by the European Commission to govern the transfer of personal data to sub-processors located outside the European Economic Area.
5. Where are your personal data hosted?
All the personal data we collect are hosted on our servers in France or in the European Union. We have equipment in 6 points of presence in the Paris region and in the overseas departments. We do not use service providers to host your data.
6. How do we secure your personal data?
RINGOVER implements all the technical and organizational measures necessary to guarantee the security and confidentiality of the personal data collected and processed, and in particular to prevent them from being distorted, damaged or communicated to unauthorized third parties, by ensuring a level of security appropriate to the risks associated with the processing and the nature of the personal data to be protected, taking into account the level of technology and the cost of implementation.
Calls made from Ringover applications are encrypted (SRTP). Requests to the API are made using HTTPS only (TLS).
Incoming and outgoing calls (except intra-Ringover calls) are handled via direct interconnections with the telephone operators providing the transit (such as Orange, SFR, Belgacom or Tata).
In any case, RINGOVER undertakes to:
- Notify any personal data breaches in accordance with the provisions of Articles 33 and 34 of the GDPR.
- Inform the Customers and Users concerned in the event of personal data breaches likely to give rise to a high risk to their rights and freedoms, in simple and clear terms and describing the likely consequences of the breach as well as the measures implemented by RINGOVER in order to remedy the breach, including those aimed at mitigating the possible negative consequences.
Note that each User or Customer contributes to the protection of his or her personal data by respecting the rules prescribed in the general terms and conditions of sale, in particular concerning his or her login identifiers.
7. How long is your personal data retained?
Your personal data is retained for the time necessary to meet the legal and contractual obligations to which RINGOVER is subject. The data retention period depends on its nature:
|Type of Data collected
||- Customers: the entire duration of the contract and 1 year after its termination
- Contest: duration of the contest
- Prospects: maximum 3 years after the last contact
|Use of the Service
||Duration of the contract and maximum 1 year after its termination for call, SMS and MMS logs, chats, LinkedIn exchanges and 5 years after termination for invoices
|Recordings of conversations
||- Varies according to the duration determined by the User and the applicable regulations (in France, the maximum legal duration is 6 months)
- When the file is manually deleted
|Recordings of chats
||- Maximum 1 year after the chat conversation
- On request of the User
Where required by law, RINGOVER retains certain information for a period of time necessary to comply with the legal and regulatory provisions applicable to its activities.
8. What are your rights regarding your personal data?
Subject to an express request and to proving their identity to RINGOVER when necessary, Customers and Users have various rights over their personal data within the limits and conditions authorized by the regulations, including:
- The right of access: allows you to obtain information about the processing of your personal data and a copy of them;
- The right of rectification: allows you to modify or complete your personal data and update them;
- The right to erasure: allows you to request the total or partial deletion of your personal data;
- The right to object: allows you to object, at any time, to the processing of your personal data. In this case, RINGOVER will automatically cease processing your personal data, except in the case of legitimate and compelling grounds for processing, or for the establishment, exercise or defence of legal claims, in accordance with the applicable regulations;
- The right of limitation: allows you to limit the processing of your personal data;
- The right to portability: allows you to receive the data about you, already communicated to RINGOVER, and reuse them or transmit them to another controller.
Furthermore, when Customers and Users have given their consent for a particular processing operation, they have the right to withdraw it at any time.
For more information, please refer to the following link: https://www.cnil.fr/fr/respecter-les-droits-des-personnes.
9. How to exercise your rights regarding your personal data?
9.1. Who to contact?
All you have to do is contact the Data Protection Officer (DPO) appointed by RINGOVER.
9.2. How to contact him?
Either by mail at the following address: BJT PARTNERS, 50 bis rue Maurice Arnoux, 92120 Montrouge, France or by email at the following address: [email protected]
9.3. Processing your request
An answer will be given to you within a maximum period of one month, it being specified that this period may be extended by two months depending on the complexity and number of requests that may be received. You will then be informed of this extension within one month of receiving your request and the reasons for the postponement.
10. Modification of the Notice
We may amend this Notice from time to time to reflect changes in our practices, to further clarify our practices or to ensure compliance with regulations.
In this case, you will be informed by a message on this site inviting you to view the updated Notice.
Among the Personal Data, RINGOVER collects data from cookies installed while browsing the Ringover.co.uk/ringover.es/ringover.uk or Myringover.com websites ("Site") or the Ringover Application, in order to distinguish you from other Users. This helps us to provide you with a pleasant experience when you browse this site and to improve it.
2. Definition of cookies
A cookie is a small text, image or software file that is placed and stored on the User’s or Customer’s computer or smartphone, as well as on any device that allows them to browse the Internet ("Terminal").
For more information on cookies, please visit the following link: https://www.cnil.fr/fr/definition/cookie.
3. Collection of Consent
Your consent is required for the use of certain types of cookies. To do this, when you access our website, you will have the choice to accept or decline cookies, simply click on the "manage cookies" link at the bottom of our website page and follow the cookie consent menu.
4. Purpose of the cookies
Cookies can be used for statistical purposes and allow a website to recognize the User or Customer, to indicate his passage on such or such page and to provide him with additional services such as: the improvement of his browsing comfort, the securing of his connection or the adaptation of the content of a page to his centres of interest and to his Terminal.
5. Retention Period
RINGOVER stores your choice for six (6) months. At the end of this period, you will be asked whether or not you wish to renew your consent when consulting the RINGOVER websites.
You can change your mind at any time by clicking on the "Manage cookies" link at the bottom of the page on our website and follow the cookie consent menu.
6. Types of cookies used on our website
6.1. Technical cookies
Technical cookies have a very short lifespan (session time) and include cookies that are strictly necessary to obtain the information required to navigate our Site and application (such as session identifiers, your operating system version, the version of the application used) that allow you to use the main features of the Site or application. They also allow you to implement security measures (e.g. when you are asked to log in to the Ringover space again after a certain period of time).
6.2. Functional cookies
Functional cookies have a very short lifespan (session time, a few hours and a maximum of one year) and allow you to have access to specific functionalities, in particular to recognize you, to indicate your visit to a particular page and thus to improve your browsing comfort: adapting the presentation of the site to the display preferences of your terminal (language used, display resolution), memorizing passwords and other information relating to a form that you have filled out on the Site or the Application (registration or access to the Ringover space).
We do not ask for your consent before installing these cookies. However, you may object to the use of these cookies and delete them using your browser settings; however you may not be able to access the Site, the Application and/or the services of the Site and the Application.
6.3. Analytical cookies for audience measurement
The audience measurement cookies are issued by us or by our technical service providers.
In addition to analysing the number of visitors, they make it possible, if necessary, to detect browsing problems and consequently to improve the ergonomics of our services.
The traffic analysis services used by the Site and the Application only produce and send aggregate statistics and traffic volumes to our technical service providers, to the exclusion of any individual information. They do not track your browsing on other sites.
The lifespan of these audience measurement cookies does not exceed 13 months.
We also use tools to measure the effectiveness of our email campaigns, allowing us to take relevant commercial actions based on the information collected (for example, sending a new message or a personalized offer).
You can choose to decline analytical cookies from your browsing data. To do so, simply click on the "manage cookies" link at the bottom of our website page and follow the cookie consent menu.
7. Cookie settings
7.1. On the Ringover website
7.2. On the browser
You can always object to the placement of cookies by using the appropriate browser settings for cookies, private browsing mode, or your browser’s "Do Not Track" (DNT) setting.
Depending on your browser, the User has the following options: to accept or reject cookies of any origin or of a given origin or to program the display of a message requesting the User’s agreement each time a Cookie is installed on the Terminal.
To express or reconsider their choices, Users can refer to the help menu or the dedicated section of their browser:
7.3. On a mobile terminal
On mobile terminals, the installation of advertising cookies can be configured directly in the Terminal settings.
For your information, you will find the steps to follow for the main mobile operating systems:
- Apple / IOS: 1. Settings / 2. Privacy / 3. Advertising / 4. Disable "Limited Ad Tracking" to disable tracking by iAd (Apple’s ad network)
- Android: 1. Open / 2. Account or Sync (depending on your device) / 3. Google / 4. Privacy or Advertising (depending on your device) / 5. Click on Disable ads by interest
- Windows: 1. Settings / 2. Ad settings / 3. Change the options
The procedures described above were those existing when this notice was drafted; the operators of these operating systems may at any time change the procedure to access these settings.
7.4. On a cookie management platform
For better knowledge and control of cookies of any origin and not only those of our Site, the Users are invited to visit the site Youronlinechoices, published by the Interactive Advertising Bureau France (IAB) in order to know the companies registered with this platform and which offer the possibility of refusing or accepting the cookies used by these companies to adapt the browsing information and the advertisements likely to be displayed on the Terminal: https://www.youronlinechoices.com/be-fr/controler-ses-cookies.
Ringover Inc., (“Ringover,” “we” or “us”) provides enterprise communications services including Voice over Internet Protocol (VoIP) telephone services and related products and software (the “Services”).
How we collect and use your personal information
Ringover collects certain information from you when you request information about Services, establish an account, request information, or ask to be included in an email or other contact list. Through our website and customer portal, you may provide us with certain personal information in order to set up an account, contact us, request information, access information or subscribe to Services. This information may include:
- information allowing you to be identified and contacted (first name, last name, email, proof of identity, service address(es), mailing address, phone number);
- information permitting use of the service (such as email, IP address, usernames, call and text message logs, voicemails, chats, information related to your incoming and outgoing calls (date, duration, numbers calling or called, etc.), documents necessary to port your telephone number in or out of our system, and your bank routing number if you use direct deposit);
- information created by you in connection with your use of the Service (such as phone contacts imported or created by Users, call comments, tags, greetings, hold music, data necessary to the integration of professional tools);
- information related to your commercial dealings with Ringover (such as summary of exchanges (subscriptions, options, commitment duration), status of invoices and payments);
- information that you voluntarily provide Ringover, e.g. recorded phone conversations in case of activation of this feature, and in the case of use of the Ringover Android or iOS apps, the app can access contacts in your User phone for the sole purpose of allowing you to call these contacts via Ringover. The contacts in your phone are not imported to our servers.
- other information needed to provide you with the information or services you are requesting.
You may enter this information through our contact us form or through our customer portal, available at Ringover.com. We are not responsible for the privacy practices of third parties, even those that have websites linked to or from our website or who act as our marketing agents, dealers or who are designated as Ringover Marketing Partners. We encourage you to review the respective privacy policies of any such third parties.
We may use the information we collect about your through our website to administer your account; improve Services; correspond with you, particularly when you submit an inquiry, or sign up to receive products or Services, or other communications and updates from us; to maintain the security and integrity of our website, products and Services; to administer, review and improve our website, products or Services; or, should you become a customer, for purposes permitted by your agreements with us, if any, to enable us to provide you with and bill you for certain products or Services. Your information can also be used for the following purposes: recording your Subscription to the Service and assigning a Ringover number; call, fax and text message routing; integrations with your professional tools; management of contacts and user sound files; generating and providing statistics on your calls; access to and use of your personal space (app.ringover.com and dashboard.ringover.com); payment management; managing signatures for contractual documentation; and sending newsletters, updates and other information on your calls.
Some products and services may be provided by third-party vendors, such as the manufacturers of various equipment or devices which may be purchased or leased from Ringover. We will not share or sell your personal information with third parties, other than to our Marketing Partners, agents, and dealers; third party telecommunications carriers and Internet backbone providers; vendors, licensors and suppliers, including payment processors, software or hardware providers, our customer portal host, and others who perform similar functions on our behalf and require such information to provide, bill for or maintain the products and services you have ordered; to protect our network and customers and the networks of our telecommunications carriers and Internet backbone providers; in connection with certain advertising on our website (see more below in the section on cookies); and as otherwise required or permitted by law.
We may disclose your personal information when such disclosure is required or authorized by law or through legal process, or when pertinent to judicial or governmental investigations or proceedings, to protect our legal rights, or to defend and protect the rights of others; in connection with a sale, purchase, merger, reorganization, liquidation or dissolution involving Ringover; and when necessary to respond to an emergency, which includes protecting your safety or the safety of others.
We are committed to protecting the privacy of children. We do not knowingly attempt to solicit or receive information from children under the age of 13, nor send them requests for personal information. In the event that we determine that we possess personal information from children under the age of 13, we will delete that information.
Cookies and Tracking Technology
Like many other websites, Ringover collects data with cookies during browsing of the websites Ringover.com or Myringover.com ("Site") or the Ringover Application. A cookie is a small text, image or software file that is placed and stored on the User’s or Customer’s computer, smartphone or any other device allowing internet browsing (“Terminal”).
Cookies are very useful for allowing a website to recognize a User or Customer, marking their passage from one page to another and bringing additional benefits such as: increased ease of browsing, secured connection and adaptation of web page content according to their preferences and Terminal.
A cookie does not directly identify a user (it does not contain names or first names), but rather your Terminal’s browser or the application used. However, it allows the actions of the same user to be followed using the unique identifier contained in the cookie file. The term "cookie" is also used generically to refer to other similar technologies such as web beacons or invisible pixels, which are small digital images invisible to the user integrated on web pages or in emails and associated with the placement of cookies used to track and analyze the same user’s navigation.
The information stored by cookies, during a period of limited validity, includes pages visited, advertisements on which the User clicks, the type of browser used and their IP address as well as the information they have entered on the Site.
Types of cookies used on the Site
1. Technical and feature cookies
Technical cookies include the cookies necessary to obtain information required for navigation of our Site and applications (session identifiers, your operating system version, and the version of the application used), allowing you to use principal features of the site or application. Feature cookies allow you to access specific features and be recognized, marking your movements from one page to the next as well as improving your ease of navigation; adapting site presentation to your Terminal’s preferences (language used, resolution), memorizing passwords and other information using forms you have filled out on the Site or Application (sign-up or access through the MyRingover space). Technical cookies also allow the implementation of security measures (for example, when you are asked to log in again to the MyRingover space after a certain period of time has elapsed).
We do not ask your permission for the placement of these cookies. Nonetheless, you can object to the use of these cookies and delete them in your browser settings, although such a step may prevent you from being able to access the Site, the Application or services.
These cookies have a very short lifespan: strictly necessary cookies last for the duration of the session, and for feature cookies, from a few hours at least to a year at most.
2. Analytical and traffic measuring cookies
Cookies measuring traffic are emitted by us or by our technical contractors.
In addition to traffic analysis, they allow, if necessary, the detection of navigation problems, therefore improving the practicality of our services.
The traffic analyzing services used by the Site and Application produce and send to our technical service providers only aggregated statistics and traffic volumes, with the exclusion of any individual information.
These traffic analytics cookies will not last beyond 13 months.
We also use tools to measure the effectiveness of our email campaigns, which enable us to engage in relevant commercial actions based on information collected (for example, sending a new message or a personalized offer).
You can choose to opt out of analytics cookies from your browsing data. To do this, please see the information below under “Your preferences on cookie placement.”
3. Advertising cookies
Use of advertising space on our Site and Application contributes financially to the content and services that we provide to you. Use of advertising cookies allows you to view ads or follow sponsored links that we determine (or that our partners determine) to be most adapted to your user profile according to your areas of interest, your Terminal, your browsing history or geographic position. It also allows ads from other sites to be adapted to your user profile.
The relevance of public content opened on our Site or third party sites can be achieved thanks to third party technology, through the association of navigation information on the terminals that you use to connect to our Sites and Application or other sites or applications, and with the data you provide to us during your registration or access to any of our services.
To prevent the use of third party cookies, please see the information below under “Your preferences on cookie placement.”
Refusal of these advertising cookies will not impact the use of our Sites or Application. However, refusing them will not block ads. It instead will only result in showing ads unspecified to your areas of interest.
4. Sharing cookies (social media)
Our Sites and Application contain cookies for links to Facebook and other social media sites, allowing you to share content from our Site with others, make them aware of your tips or opinions concerning the Sites or Application, or even to connect in order to access the entirety of Ringover’s Services via your login information on these social media networks.
This is notably the case with sharing buttons for such social media sites as “Facebook,” “Twitter,” or ”LinkedIn,” which are present on our blog, for example. The social networks providing these buttons are likely to identify you with them, even if you do not use them while consulting our Sites and Application.
These cookies are directly placed by the social media networks. If you are connected to social media while browsing our Sites and Application, the buttons allow content to be shared via your user account.
We invite you to consult these social media networks’ policies on the protection of private life to become more aware of the uses of navigation information, mainly for advertising purposes, gathered through these application buttons.
These cookies do not last longer than 13 months.
Your preferences on cookie placement
When you access the Site or use the Application, you have the possibility of adjusting the settings for cookie placement on your Terminal, notably via the information banner appearing when you access the Site.
You can prevent the placement of all cookies except technical cookies essential to the functioning of the Site, or you can manually prevent the placement of each type.
You also have the following options for managing cookie types:
1. Cookie settings in your browser
Ringover’s website does not respond to “Do not Track” signals.
Depending on the browser, the User has the following options: accept or reject cookies of all types and origins or program a pop-up window asking for User permission each time a cookie is placed on the Terminal.
To refine or review options, Users can refer to the help menu or the dedicated section of their browser:
- - for Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- - for Safari™ : https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
- - for Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
- - for Firefox™ : https://support.mozilla.org/fr/kb/autoriser-bloquer-cookies-preferences-sites
- - for Opera : https://help.opera.com/fr/Windows/10.20/fr/cookies.html
2. Mobile terminal cookie settings
On mobile devices, the placement of advertising cookies can be modified directly in the Terminal’s settings.
You’ll find information on the steps to follow for the main mobile operating systems:
- Apple / IOS: 1. Settings / 2. Privacy / 3. Advertising / 4. Disable "Limited Advertising Tracking" to disable iAd Tracking (Apple’s Ad Network)
- Android: 1. Open / 2. Account or Sync (depending on your device) / 3. Google / 4. Privacy or Announcement (depending on your device) / 5. Click “Deactivate interest-based ads”
- Windows: 1. Settings / 2. Ads Settings / 3. Edit Options
How we protect your information
We make reasonable efforts to maintain the security of our servers and computer networks in order to help prevent the loss, misuse, and modification of the personal information we collect on our website. We protect the security of your personal information by using specialized software during the Service application process, enrollment, or when you pay for Services via our customer portal. We also maintain reasonable administrative, technical, and physical safeguards to protect the personal information in our possession. We have established security protocols to ensure that we are doing our part to protect against any anticipated threats or hazards to the security and integrity of our systems. Even though we take reasonable steps to maintain information security, and expect our vendors to do the same, we cannot guarantee the security of personal information.
We also encourage our customers to do their part in protecting their personal and sensitive information, including being responsible for maintaining the confidentiality of their account login information and other passwords.
Customer Proprietary Network Information (CPNI)
Certain of the information that we collect from you may constitute Customer Proprietary Network Information, or CPNI. CPNI is certain information that we obtain solely by virtue of providing you with the VoIP Services, and that concerns the VoIP Services you purchase, including the type, destination, technical configuration, location and amount of use of such Services, along with related billing information.
From time to time, we will use the CPNI information we have on file to provide you with information about our communications-related products and services or special promotions. Ringover’s use of CPNI may also enhance our ability to offer products and services tailored to your specific needs. Ringover may use your CPNI to let you know about communications-related services other than those to which you currently subscribe that Ringover believes may be of interest to you. In some instances, Ringover will want to share Customer’s CPNI with parties who are authorized to offer Ringover’s services or who perform functions on Ringover’s behalf, such as independent contractors, suppliers, agents or “Marketing Partners,” in order to provide Customer with information about Ringover’s communications-related products and services or special promotions. Your signature on a service agreement or sales order signifies Customer’s consent that Ringover may use and disclose CPNI as described herein.
Nonetheless, you do have the right to restrict Ringover’s use of your CPNI. Customer may deny, withdraw or restrict our right to use CPNI at any time by advising Ringover via email message to [email protected] If Customer denies or restricts its approval for Ringover to use Customer’s CPNI, Customer will suffer no effect, now or in the future, with regard to how Ringover provides any Services to which Customer subscribes. Any denial or restriction of Customer’s approval remains valid until Customer’s Services are discontinued or Customer affirmatively revokes or limits such approval or denial.
Ringover may disclose CPNI without your consent, and without asking for Customer’s authorization, in any of the following circumstances:
- When disclosure is required by law or court order.
- To protect the rights and property of Ringover or to protect Customer and other carriers from fraudulent, abusive, or unlawful use of services.
- For directory listings.
- To provide Ringover Services to the Customer, including assisting Customer with troubles associated with its Services. Without limiting the foregoing, if you purchased your Ringover Services through a designated Ringover “Marketing Partner,” that entity will provide you with certain support services, and Ringover will share your CPNI with that Marketing Partner as necessary to enable it to provide you with customer support.
- To bill the Customer for Services.
- When Customer has approved use of their CPNI for Ringover, or Ringover’s partners, affiliates, or independent contractors.
Federal privacy rules require Ringover to authenticate the identity of the Customer calling Ringover prior to disclosing CPNI. Customers calling Ringover can discuss their Services and billings with a Ringover representative once that representative has verified the caller’s identity. There are three methods by which Ringover will conduct Customer authentication:
- 1. By having the Customer provide a pre-established password and/or PIN;
- 2. By calling the Customer back at the telephone number associated with the Services purchased; or
- 3. By mailing the requested documents to the Customer’s address or email address of record.
In the event the Customer fails to remember their password and/or PIN, Ringover will ask the Customer a series of questions known only to the Customer and Ringover in order to authenticate the Customer. You may manage your password in the online customer portal available at [email protected]
Ringover will notify you of changes to your account. These notifications may be sent to a postal or e-mail address, or by telephone, voicemail or text message.
In the event Ringover experiences a privacy breach and CPNI is disclosed to unauthorized persons, Ringover will notify law enforcement as required by Federal regulations. Ringover cannot inform Customer of the CPNI breach until at least seven (7) days after notification has been sent to law enforcement, or later if law enforcement directs us to postpone disclosure pending investigation. Ringover is required to maintain certain records regarding any breach involving the release of CPNI and retain these records for a period of not less than two (2) years.
Your California Privacy Rights
If you are a California resident, you may request information regarding the disclosure of your personal information by Ringover to a third party, if any, for a third party’s direct marketing purposes once per calendar year. If applicable, this information would include the categories of information and the names and addresses of businesses with which we shared information in the prior calendar year. To make such a request, please send an email to [email protected], with “Request for California Privacy Information” in the subject line or body of the email or letter.
Questions, concerns or complaints