logo-line-color Created with Sketch.
Start your free trial
Information notice on the protection of personal data.
Summary

1. Preamble

When using the Services, RINGOVER SAS, a simplified joint stock company with a capital of 1,250,000 euros, registered in the Nanterre Trade and Companies Register under number 480234210, whose registered office is located at 50 bis rue Maurice Arnoux, 92120 Montrouge, France, hereinafter referred to as "RINGOVER", is required to process personal data concerning you.

RINGOVER, is committed to ensuring the protection, confidentiality and security of your personal data that it collects and that constitute an essential element of our relationship, in compliance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“GDPR”), (together the "Applicable Regulation").

This privacy notice (the "Notice") describes: The personal data collected, its purposes and legal bases, its recipients, the persons authorized to access it, the places where the personal data is hosted and its security, the period of time for which the said data is kept, the rights you have over it and how to exercise them and finally the modification of this notice.

Please note that RINGOVER does not sell your personal data to any third party.

Terms beginning with a capital letter and not defined in this Notice have the meaning given to them in our General Terms and Conditions of Sale, which can be accessed here: https://www.ringover.com/terms.

2. What personal data do we collect, for what purposes and on what legal basis?

The table below specifies the data that may be processed and collected by RINGOVER and their purposes and legal bases:

Purposes Data collected Legal bases
Identification of the Customer or User
Fight against fraud
Mailing address, phone number Execution of a contract
Legal obligation
Use of the Service Email address, IP address, connection logs, call and SMS logs, answering machine messages, date and duration of calls, incoming or outgoing call numbers, operator identification number (RIO), proof of address, portability mandate, bank identification statement (RIB) Execution of a contract
Legal obligation
Use of the Service All data created by you while using the Service (imported or user-created phone contacts, call comments, tags, greetings, music on hold, etc.) Consent
Customer Relationship Management Summary of trade exchanges, packages, options, commitment period, invoice and payment status Execution of a contract
Legitimate interest
Evaluation of the quality of the service and/or training of employees Recording of telephone conversations when the function is activated Consent
Use of the Service If the application is used, it will have access to the contacts on the User’s terminal (the contacts are not imported on our servers) Consent
Customer development All data filled in on the contact form, by a partner or indicated in contest participation forms (surname, first name, email address, telephone number) Consent
Legitimate interest

We wish to inform you that RINGOVER will act as a controller only for traffic and billing data necessary for the operation of the Service.

In addition, the contests we organize can take place on different platforms. In addition to the processing of personal information by us, personal data is also processed by the operator of the platform. Furthermore, we would like to point out that RINGOVER is not responsible for the processing of personal data on any other platform.

3. Who are the recipients of your personal data?

Your personal data are intended for:

  • RINGOVER and its authorized personnel who, by virtue of their duties, need to have knowledge of it for the purposes of the processing;
  • The banking institution in charge of the payment of your subscription to the Services;
  • The service providers, as data processors, that RINGOVER uses to provide the service;
  • Public bodies to meet legal obligations and court orders.

4. Who has access to your personal data and how is it transferred?

RINGOVER takes all necessary measures to ensure compliance with the GDPR and, therefore, the confidentiality of your personal data. For this reason, only a limited number of people can have access to your personal data, knowing that measures of Personal Data protection were set up with all these recipients, in particular by means of contractual provisions.

For the provision of the Services, RINGOVER may have to transfer certain personal data provided by the Customer to sub-processors, who may be located outside the European Economic Area and do not ensure an adequate level of protection of personal data.

To this end, RINGOVER undertakes, in accordance with the GDPR, to set up a mechanism to cover such a transfer in a manner that complies with the GDPR and in particular with the standard contractual clauses adopted by the European Commission to govern the transfer of personal data to sub-processors located outside the European Economic Area.

5. Where are your personal data hosted?

All the personal data we collect are hosted on our servers in France or in the European Union. We have equipment in 6 points of presence in the Paris region and in the overseas departments. We do not use service providers to host your data.

6. How do we secure your personal data?

RINGOVER implements all the technical and organizational measures necessary to guarantee the security and confidentiality of the personal data collected and processed, and in particular to prevent them from being distorted, damaged or communicated to unauthorized third parties, by ensuring a level of security appropriate to the risks associated with the processing and the nature of the personal data to be protected, taking into account the level of technology and the cost of implementation.

Calls made from Ringover applications are encrypted (SRTP). Requests to the API are made using HTTPS only (TLS).

Incoming and outgoing calls (except intra-Ringover calls) are handled via direct interconnections with the telephone operators providing the transit (such as Orange, SFR, Belgacom or Tata).

In any case, RINGOVER undertakes to:

  • Notify any personal data breaches in accordance with the provisions of Articles 33 and 34 of the GDPR.
  • Inform the Customers and Users concerned in the event of personal data breaches likely to give rise to a high risk to their rights and freedoms, in simple and clear terms and describing the likely consequences of the breach as well as the measures implemented by RINGOVER in order to remedy the breach, including those aimed at mitigating the possible negative consequences.

Note that each User or Customer contributes to the protection of his or her personal data by respecting the rules prescribed in the general terms and conditions of sale, in particular concerning his or her login identifiers.

7. How long is your personal data retained?

Your personal data is retained for the time necessary to meet the legal and contractual obligations to which RINGOVER is subject. The data retention period depends on its nature:

Type of Data collected Retention period
Identification - Customers: the entire duration of the contract and 1 year after its termination
- Contest: duration of the contest
- Prospects: maximum 3 years after the last contact
Use of the Service Duration of the contract and maximum 1 year after its termination for call, SMS and MMS logs and 5 years after termination for invoices
Recordings of conversations - Varies according to the duration determined by the User and the applicable regulations (in France, the maximum legal duration is 6 months)
- When the file is manually deleted
Cookies 13 months

Where required by law, RINGOVER retains certain information for a period of time necessary to comply with the legal and regulatory provisions applicable to its activities.

8. What are your rights regarding your personal data?

Subject to an express request and to proving their identity to RINGOVER when necessary, Customers and Users have various rights over their personal data within the limits and conditions authorized by the regulations, including:

  • The right of access: allows you to obtain information about the processing of your personal data and a copy of them;
  • The right of rectification: allows you to modify or complete your personal data and update them;
  • The right to erasure: allows you to request the total or partial deletion of your personal data;
  • The right to object: allows you to object, at any time, to the processing of your personal data. In this case, RINGOVER will automatically cease processing your personal data, except in the case of legitimate and compelling grounds for processing, or for the establishment, exercise or defence of legal claims, in accordance with the applicable regulations;
  • The right of limitation: allows you to limit the processing of your personal data;
  • The right to portability: allows you to receive the data about you, already communicated to RINGOVER, and reuse them or transmit them to another controller.

Furthermore, when Customers and Users have given their consent for a particular processing operation, they have the right to withdraw it at any time.

For more information, please refer to the following link: https://www.cnil.fr/fr/respecter-les-droits-des-personnes.

9. How to exercise your rights regarding your personal data?

9.1. Who to contact?

All you have to do is contact the Data Protection Officer (DPO) appointed by RINGOVER.

9.2. How to contact him?

Either by mail at the following address: BJT PARTNERS, 50 bis rue Maurice Arnoux, 92120 Montrouge, France or by email at the following address: [email protected]

9.3. Processing your request

An answer will be given to you within a maximum period of one month, it being specified that this period may be extended by two months depending on the complexity and number of requests that may be received. You will then be informed of this extension within one month of receiving your request and the reasons for the postponement.

10. Modification of the Notice

We may amend this Notice from time to time to reflect changes in our practices, to further clarify our practices or to ensure compliance with regulations.

In this case, you will be informed by a message on this site inviting you to view the updated Notice.

Cookies

1. Information about the use of cookies

Among the Personal Data, RINGOVER collects data from cookies installed while browsing the Ringover.co.uk/ringover.es/ringover.uk or Myringover.com websites ("Site") or the Ringover Application, in order to distinguish you from other Users. This helps us to provide you with a pleasant experience when you browse this site and to improve it.

2. Definition of cookies

A cookie is a small text, image or software file that is placed and stored on the User’s or Customer’s computer or smartphone, as well as on any device that allows them to browse the Internet ("Terminal").

For more information on cookies, please visit the following link: https://www.cnil.fr/fr/definition/cookie.

3. Collection of Consent

Your consent is required for the use of certain types of cookies. To do this, when you access our website, you will have the choice to accept or decline cookies, simply click on the "manage cookies" link at the bottom of our website page and follow the cookie consent menu.

4. Purpose of the cookies

Cookies can be used for statistical purposes and allow a website to recognize the User or Customer, to indicate his passage on such or such page and to provide him with additional services such as: the improvement of his browsing comfort, the securing of his connection or the adaptation of the content of a page to his centres of interest and to his Terminal.

5. Retention Period

RINGOVER stores your choice for six (6) months. At the end of this period, you will be asked whether or not you wish to renew your consent when consulting the RINGOVER websites.

You can change your mind at any time by clicking on the "Manage cookies" link at the bottom of the page on our website and follow the cookie consent menu.

6. Types of cookies used on our website

6.1. Technical cookies

Technical cookies have a very short lifespan (session time) and include cookies that are strictly necessary to obtain the information required to navigate our Site and application (such as session identifiers, your operating system version, the version of the application used) that allow you to use the main features of the Site or application. They also allow you to implement security measures (e.g. when you are asked to log in to the Ringover space again after a certain period of time).

6.2. Functional cookies

Functional cookies have a very short lifespan (session time, a few hours and a maximum of one year) and allow you to have access to specific functionalities, in particular to recognize you, to indicate your visit to a particular page and thus to improve your browsing comfort: adapting the presentation of the site to the display preferences of your terminal (language used, display resolution), memorizing passwords and other information relating to a form that you have filled out on the Site or the Application (registration or access to the Ringover space).

We do not ask for your consent before installing these cookies. However, you may object to the use of these cookies and delete them using your browser settings; however you may not be able to access the Site, the Application and/or the services of the Site and the Application.

6.3. Analytical cookies for audience measurement

The audience measurement cookies are issued by us or by our technical service providers.

Cookies are used to prepare statistical analyses of the browsing habits of the Users of the Site and the Application. The results of these analyses are processed anonymously and exclusively for statistical purposes, only if the service provider uses cookies related to the browser used or on other Terminals used to navigate the Site.

In addition to analysing the number of visitors, they make it possible, if necessary, to detect browsing problems and consequently to improve the ergonomics of our services.

The traffic analysis services used by the Site and the Application only produce and send aggregate statistics and traffic volumes to our technical service providers, to the exclusion of any individual information. They do not track your browsing on other sites.

The lifespan of these audience measurement cookies does not exceed 13 months.

We also use tools to measure the effectiveness of our email campaigns, allowing us to take relevant commercial actions based on the information collected (for example, sending a new message or a personalized offer).

You can choose to decline analytical cookies from your browsing data. To do so, simply click on the "manage cookies" link at the bottom of our website page and follow the cookie consent menu.

7. Cookie settings

7.1. On the Ringover website

You can configure the use of cookies on our "ringover.com" website by clicking on "Manage Cookies" at the bottom right.

7.2. On the browser

You can always object to the placement of cookies by using the appropriate browser settings for cookies, private browsing mode, or your browser’s "Do Not Track" (DNT) setting.

Depending on your browser, the User has the following options: to accept or reject cookies of any origin or of a given origin or to program the display of a message requesting the User’s agreement each time a Cookie is installed on the Terminal.

To express or reconsider their choices, Users can refer to the help menu or the dedicated section of their browser:

7.3. On a mobile terminal

On mobile terminals, the installation of advertising cookies can be configured directly in the Terminal settings.

For your information, you will find the steps to follow for the main mobile operating systems:

  • Apple / IOS: 1. Settings / 2. Privacy / 3. Advertising / 4. Disable "Limited Ad Tracking" to disable tracking by iAd (Apple’s ad network)
  • Android: 1. Open / 2. Account or Sync (depending on your device) / 3. Google / 4. Privacy or Advertising (depending on your device) / 5. Click on Disable ads by interest
  • Windows: 1. Settings / 2. Ad settings / 3. Change the options

The procedures described above were those existing when this notice was drafted; the operators of these operating systems may at any time change the procedure to access these settings.

7.4. On a cookie management platform

For better knowledge and control of cookies of any origin and not only those of our Site, the Users are invited to visit the site Youronlinechoices, published by the Interactive Advertising Bureau France (IAB) in order to know the companies registered with this platform and which offer the possibility of refusing or accepting the cookies used by these companies to adapt the browsing information and the advertisements likely to be displayed on the Terminal: https://www.youronlinechoices.com/be-fr/controler-ses-cookies.

Try Ringover for free

Ready to simplify your business communications?

Start your free trial
×
photo stephane

Bem-vindo à Ringover!

Contacte a nossa equipa comercial

ou ligue para nós

+33 1 84 800 800

×
Contacte a nossa equipa
  • Portugal
  • Brazil
  • Cape Verde

Outro país?

    Contacte a nossa equipa
    Obrigado!
    Processaremos sua solicitação de contato e entraremos em contato com você o mais breve possível.